We deliver worldwide, and aim to provide speedy, yet reliable dispatch to our customers.
Dispatch Time
We aim to dispatch all orders that are in stock within 1 working day. This may vary during peak periods. Most orders to the UK or Ireland will be dispatched on either a 24hr or 48hr service.
Items that are personalised, made to order or are awaiting stock are dispatched within one working day of receipt of the item.
In the unlikely event that your item is out-of-stock, we will notify you within one working day.
Next Day Delivery
We are pleased to offer a next day delivery service to the UK (including Northern Ireland) on our website. Orders qualifying for next day delivery must be placed before 1pm. This option can be selected at checkout, with the price dependent on the item(s) ordered. Please note that orders placed with next day delivery during bank holidays will be dispatched on the next working day. We cannot guarantee next day delivery to Special UK areas including the following post codes AB30, 31, 33-38, 41-45, 51-56, 63, DD8-9, DD10, FK8 3, FK17-21, IV4-9, 63, PH10, 11, 13, 14, TD15 2, HS1-9, IV1-3, IV10-12, 15-20, 30-32, 36, IV13-14, IV21-28, IV40-56, KA27** AND KA28**, KW1-3 AND 5-14, KW15**, KW16-17**, PA20-49 AND 62-78 AND PA80, PA60, 61, PH19-26, 30-44, 49, 50, ZE1-3**, TR21-25.
Orders placed after 2pm with a next day delivery service, will be dispatched on a next day service on the next working day. Please note, orders placed on a Friday before 2pm are not guaranteed for Saturday delivery, on some occasions these orders may be delivered up until Monday.
Please note: All delivery services will require a signature.
Delays
In the event that there is a delay with your order we will contact you to notify you, so please ensure the contact information that you have provided is up-to-date. If the revised date is unsuitable simply let us know and we will cancel and refund your order.
Couriers
We use only our most trusted couriers to deliver your goods. Currently we use Parcel Force and Royal Mail to ensure the efficient and safe delivery of your order.
Most of our couriers require a signature upon delivery so to ensure timely delivery of your order please provide a delivery address where someone will be available to accept and sign for the parcel.
Pricing
Free delivery to the UK & Northern Ireland on all orders over £50*
*Saddles, some stable equipment, heavy & bulky items excluded.
Shipping prices are automatically provided on our website. Simply add the required items to your basket and view postage costs on the basket page of our site.
International Orders: VAT, Taxes, Fees and Levies
Orders being delivered outside of the EU (including Channel Islands) will automatically have the VAT deducted at checkout once the delivery address is entered. Please note horse supplements, children’s clothing and books do not have VAT.
Additional taxes, fees or levies may apply depending on local legislation. Any customs or import duties charge applied when the goods have reached the destination are your responsibility and must be paid by the recipient.
Unfortunately, we are unable to advise of the cost of any of these charges as they vary from country to country.
Some countries have restrictions on certain products and materials. It is your responsibility to determine whether there are any restrictions that may affect the delivery of your order to your selected destination. You should contact your local customs office for any further information.
Prices:
24 hour delivery (next day): £8.95
Standard delivery 1 – 3 days: £5.95
